mbx96 Terms & Conditions

1 General Terms

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and mbx96 ("the Platform", "we", "us", "our") with respect to your use of the website accessible at mbx96.app and any related mobile interfaces, applications, or services operated under the mbx96 brand.

By accessing, registering, or using any part of the mbx96 platform — including browsing game lobbies, placing bets, making deposits, or contacting support — you confirm that you have read, understood, and agreed to be bound by this Agreement in its entirety. If you do not accept any provision of these Terms & Conditions, you must immediately cease using the platform and close your account.

mbx96 reserves the right to amend, update, or replace any part of this Agreement at any time. Where changes are material, we will provide reasonable notice via the email address registered to your account and/or a notice displayed on the platform. Your continued use of the platform following publication of any revised Agreement constitutes your acceptance of the updated terms.

1.1 Platform Scope

The mbx96 platform provides online casino games, live dealer tables, sports betting markets (including cricket, football, and kabaddi), slot games, table games, and bingo rooms. All products are accessible through a single registered mbx96 account with a unified balance denominated in Bangladeshi Taka (BDT).

1.2 Acceptance of Risk

You acknowledge that gambling involves a financial risk and that you may lose some or all funds wagered on the mbx96 platform. mbx96 does not guarantee any outcome, return, or profit from any game or betting market. You accept full personal responsibility for all wagering decisions made through your account.

2 Age Restriction

mbx96 takes its age verification obligations seriously. Every player is required to confirm their age during the registration process. Before the first withdrawal is processed, additional identity documentation may be requested to verify that the account holder is aged 18 or over. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority.

If mbx96 has reasonable grounds to suspect that a player is under 18 years of age, the account will be suspended pending age verification. During the suspension period, all funds will be frozen and no deposits, withdrawals, or gameplay will be permitted. If verification cannot be completed to our satisfaction, the account will be permanently closed.

2.1 Parental Controls

mbx96 strongly encourages parents and guardians to make use of internet filtering tools to prevent minors from accessing gambling websites. If you believe a minor has accessed the mbx96 platform using your account or payment details, contact our support team immediately at [email protected]. We will investigate all such reports promptly and without charge.

3 Account Registration

To access any real-money product on mbx96, you must register a personal account. Registration is free and open to individuals who meet all eligibility criteria set out in this Agreement. You may hold only one registered account on the mbx96 platform at any time. The creation of duplicate, secondary, or proxy accounts is strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of balances.

3.1 Registration Requirements

When registering, you agree to provide accurate, complete, and current information including your full legal name, date of birth, residential address in Bangladesh, valid mobile number, and a unique email address. You must notify mbx96 promptly if any of these details change. mbx96 will not be held responsible for losses arising from outdated account information that prevents us from contacting you.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your mbx96 login credentials, including your username and password. You must not share your account details with any third party, and you must not allow any other person to access or use your account. Any activity carried out through your account will be deemed to have been authorised by you.

3.3 Identity Verification (KYC)

mbx96 operates a Know Your Customer (KYC) process in line with responsible gaming and anti-money-laundering best practices. You may be asked to submit identity documents at registration, before processing a withdrawal, or at any point where mbx96 has a legitimate reason to verify your identity. Failure to complete KYC verification within a reasonable timeframe may result in the suspension of withdrawal privileges until verification is complete.

4 Deposits & Withdrawals

All account balances on mbx96 are held in Bangladeshi Taka (BDT). There are no currency conversion fees when depositing or withdrawing via supported local payment methods. mbx96 currently supports the following payment channels: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank.

4.1 Deposits

The minimum deposit amount on mbx96 is ৳200 via mobile wallet (bKash, Nagad, Rocket). Deposits made through supported mobile wallets are typically credited to your mbx96 account within 60 seconds of the transaction being confirmed by the payment provider. Bank transfer deposits may take up to 24 hours depending on the issuing bank's processing schedule.

• Deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
• mbx96 reserves the right to request verification of the payment method used before releasing deposited funds for play.
• Deposits that cannot be verified or that originate from fraudulent or disputed payment sources will be reversed and the associated account suspended.
• mbx96 does not charge a fee on deposits; however, your payment provider may apply its own transaction charges.

4.2 Withdrawals

Withdrawal requests are processed by the mbx96 payments team during Bangladesh Standard Time (BST, UTC+6) business hours. The minimum withdrawal amount is ৳500. Before a withdrawal can be approved, the following conditions must be met:

• Your KYC verification must be complete and approved.
• Any applicable bonus wagering requirements attached to your current balance must be fully satisfied.
• The withdrawal must be directed to a payment account registered in the same name as your mbx96 account.
• The amount requested must not exceed your available withdrawable balance as displayed in your account dashboard.

mbx96 aims to process withdrawal requests within 24 hours of approval. Mobile wallet withdrawals (bKash, Nagad, Rocket) are typically the fastest channel, with funds reaching the recipient wallet within minutes of processing. Bank transfers may take 1–3 business days depending on the receiving bank.

5 Bonus Policy

mbx96 may offer bonuses, free spins, cashback rewards, and promotional credits to registered players from time to time. All bonuses are subject to specific terms that will be published alongside each individual promotion. The terms below apply to all mbx96 bonuses unless the promotion-specific terms explicitly state otherwise.

5.1 Wagering Requirements

All bonuses awarded by mbx96 are subject to a wagering requirement before any associated winnings can be withdrawn. The wagering requirement multiplier applicable to any given bonus will be stated clearly in the promotion terms. For example, a bonus with a 20x wagering requirement means the bonus amount must be staked twenty times before withdrawal is permitted.

5.2 Bonus Eligibility

• Each bonus offer is available once per player, per household, per device, and per IP address unless the promotion terms explicitly state otherwise.
• Bonuses are non-transferable and have no cash value until all wagering requirements are met.
• mbx96 reserves the right to withdraw any bonus offer at any time before a player has opted in to that offer.
• Bonuses claimed through fraudulent means — including the use of multiple accounts, collusion, or the exploitation of technical errors — will be voided and the associated account suspended.
• Players who have opted for self-exclusion or who are subject to account restrictions are not eligible to claim or retain bonuses during the restriction period.

5.3 Bonus Expiry

All bonuses on mbx96 carry an expiry date. If the wagering requirements have not been met within the stated validity period, the bonus and any associated winnings will be removed from your account automatically. The expiry period applicable to each bonus will be clearly stated in the promotion terms at the time of the offer.

6 User Obligations

By using the mbx96 platform, you agree to conduct yourself in accordance with the following obligations at all times. Breach of any of these obligations may result in immediate account suspension, permanent closure, and forfeiture of any balance held at the time of the breach.

6.1 Prohibited Activities

The following activities are strictly prohibited on the mbx96 platform:

• Providing false, misleading, or fraudulent information during registration, verification, or any support interaction.
• Attempting to manipulate, exploit, or abuse any game, promotion, or technical feature of the platform for financial gain beyond fair play.
• Using automated software, bots, scripts, scrapers, or artificial intelligence tools to access, interact with, or extract data from the platform without prior written consent from mbx96.
• Engaging in any form of match-fixing, collusion, or coordinated betting with other players to gain an unfair advantage in any game or betting market.
• Using funds derived from illegal activity to deposit into your mbx96 account.
• Engaging in abusive, threatening, discriminatory, or offensive conduct toward mbx96 staff, support agents, or other players.
• Attempting to access another player's account, or sharing your own account credentials with a third party for any purpose.

6.2 Fair Play Standards

mbx96 is committed to maintaining a fair and honest gaming environment for all registered players. All casino games use certified random number generators (RNG) supplied by accredited providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. The return-to-player (RTP) percentages for individual games are determined by the respective software providers and are not modified by mbx96.

Sports betting odds on mbx96 are set using market data and adjusted in line with industry standards. mbx96 reserves the right to void any bet placed on an event where the integrity of that event is genuinely in question, or where a technical error resulted in an incorrect price being offered.

7 Account Closure

7.1 Voluntary Closure

You may request the closure of your mbx96 account at any time by contacting the support team at [email protected]. Before closing your account, any remaining balance will be paid out to your registered withdrawal method, provided all KYC requirements have been satisfied and no outstanding wagering obligations apply. Account closure requests are typically processed within 3 business days.

7.2 Closure by mbx96

mbx96 reserves the right to suspend or permanently close any player account without prior notice if:

• The account holder is found to be under 18 years of age.
• The account holder has breached any provision of this Agreement.
• Fraudulent, abusive, or illegal activity is detected on or in connection with the account.
• The account has been inactive for a continuous period of 12 months or more.
• mbx96 is required to do so by applicable law, regulatory instruction, or court order.

7.3 Self-Exclusion

Players who feel that their gambling behaviour is causing harm may request a self-exclusion period of 1 month, 3 months, 6 months, 12 months, or permanent exclusion. During a self-exclusion period, the account will be locked and no deposits, bets, or gameplay will be permitted. Self-exclusion requests can be made by emailing [email protected] or through the responsible gaming tools available in your account settings. For full details, please review the mbx96 Responsible Gaming page.

8 Limitation of Liability

To the fullest extent permitted by applicable law, mbx96 shall not be liable for any direct, indirect, incidental, consequential, or punitive losses or damages arising from your use of the platform, including but not limited to:

• Loss of funds resulting from wagering decisions made through your account.
• Temporary unavailability of the platform due to scheduled maintenance, technical failure, or events outside mbx96's reasonable control.
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers, including bKash, Nagad, Rocket, or any banking institution.
• Errors in odds, game results, or balance calculations that are corrected promptly upon discovery by mbx96.

mbx96 makes no warranty, express or implied, that the platform will be error-free, uninterrupted, or free from viruses or other harmful components. It is your responsibility to ensure that your device and network connection are secure before accessing the platform.

8.1 Intellectual Property

All content on the mbx96 platform — including but not limited to logos, game graphics, page layouts, written content, and software — is the property of mbx96 or its licensed content providers. You may not reproduce, distribute, modify, or create derivative works from any mbx96 content without express prior written permission. Game content, including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, remains the intellectual property of the respective provider and is used by mbx96 under valid licensing agreements.

8.2 Governing Law

This Agreement shall be interpreted and enforced in accordance with applicable law. Any dispute arising from this Agreement or your use of the mbx96 platform that cannot be resolved through the internal complaints process will be subject to binding arbitration. Nothing in this Agreement limits your statutory consumer rights as a resident of Bangladesh.