Responsible Gaming
at mbx96

1 Our Commitment to Responsible Gaming

At mbx96, responsible gaming is not a footnote — it is a foundational principle that shapes every decision we make as a platform. We believe that gambling should be a form of entertainment, not a source of financial stress, emotional distress, or harm. Our entire approach to platform design, account management, and player support is built around this belief.

We recognise that gambling carries inherent risks, and that for a small proportion of players those risks can escalate into serious problems. mbx96 takes its duty of care seriously. We invest in tools, policies, and trained support staff to help every player in Bangladesh maintain healthy boundaries around their gambling activity.

This page outlines the full range of responsible gaming features available on mbx96, explains how to use them, and provides guidance for players — or people who care about them — who may be concerned about gambling behaviour. All responsible gaming features are available free of charge to every registered mbx96 account holder.

2 Age Restriction

mbx96 operates a strict 18+ policy with zero tolerance for underage gambling. All players must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting activity on the platform. This policy applies to all players in Bangladesh without exception.

Age Verification Process

During registration, all players are required to confirm that they are aged 18 or above. Before processing any withdrawal — and at any point we have reasonable cause for concern — mbx96 will request identity verification documents. Accepted documents for age verification in Bangladesh include:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid Bangladeshi or international passport (all data pages).
• Birth certificate issued by a recognised Bangladeshi authority.

Any account found to belong to a person under the age of 18 will be closed immediately. All funds held in that account will be returned to the payment method used for deposit, minus any bonus amounts, in accordance with our Terms & Conditions.

3 Deposit Limits

One of the most effective ways to keep gambling within healthy boundaries is to set a hard cap on how much money you deposit into your mbx96 account over a given period. mbx96 offers flexible deposit limits that you can configure directly from your account settings at any time.

Available Limit Periods

You can set deposit limits on a daily, weekly, or monthly basis. For example, a weekly deposit limit of ৳5,000 means that once you have deposited a total of ৳5,000 in a rolling seven-day window, mbx96 will decline any further deposit attempts until the window resets. The system enforces this automatically — no manual tracking required on your part.

• Daily limit: Caps your total deposits within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: Caps your total deposits over any rolling 7-day period.
• Monthly limit: Caps your total deposits over any rolling 30-day period.

How to Set or Update a Deposit Limit

• 1Log in to your mbx96 account and navigate to Account Settings → Responsible Gaming.
• 2Select Deposit Limits and choose the period you wish to cap (daily, weekly, or monthly).
• 3Enter your desired limit in BDT (Bangladeshi Taka). The minimum configurable limit is ৳500.
• 4Confirm the change. Reductions take effect immediately. Increases take effect after a 24-hour cooling-off period to prevent impulsive decisions.

4 Time-Out Features

Sometimes you simply need a short break from gambling without committing to a longer exclusion. mbx96's time-out feature lets you temporarily suspend your account for a fixed period of your choosing. During a time-out, you cannot log in, deposit, or place any bets. Your account balance is preserved and will be available when the time-out expires.

Time-Out Duration Options

mbx96 offers the following standard time-out periods, which you can activate instantly from your account settings:

• 24 hours — a single day away from the platform.
• 3 days — a short weekend-length break.
• 7 days — a full week's pause.
• 30 days — a one-month cooling-off period.
• Custom period — specify any number of days up to 42 days via the support team.

How a Time-Out Works

Once you activate a time-out, it takes effect within minutes. You will be logged out of all active sessions automatically. Any pending bets placed before the time-out was activated will be settled normally. Marketing communications from mbx96 are also paused for the duration of your time-out.

A time-out cannot be cancelled early — this is intentional. The purpose of the feature is to create a genuine, uninterrupted break. When your chosen time-out period ends, your account will automatically reactivate and you will be able to log in as normal.

5 Self-Exclusion

Self-exclusion is our most powerful responsible gaming tool. It is designed for players who feel that gambling is having a negative impact on their life and who want to make a firm commitment to stop. When you self-exclude from mbx96, your account is permanently closed for the duration of the exclusion period, and you are blocked from creating a new account during that time.

Self-Exclusion Periods

• 6 months — the minimum self-exclusion period available at mbx96.
• 1 year — a twelve-month commitment to step away from gambling.
• 3 years — a long-term exclusion for players who need extended distance.
• Permanent / Lifetime — an indefinite exclusion with no expiry date. This option is irrevocable.

What Happens During Self-Exclusion

• Your mbx96 account is immediately suspended. All active sessions are terminated.
• You cannot log in, create a new account, or make any deposits for the duration of your exclusion.
• Any balance remaining in your account at the time of self-exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
• All marketing and promotional communications from mbx96 are permanently halted for the exclusion period.
• Our system flags your email address, phone number, and payment methods to prevent circumvention of the exclusion.

How to Request Self-Exclusion

• 1Go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly.
• 2Choose your preferred exclusion period. If you are unsure, we recommend selecting 1 year as a starting point.
• 3Confirm your decision. Self-exclusion takes effect within 1 hour of confirmation.
• 4Email [email protected] to request a balance refund if applicable.

6 Recognising Problem Gambling

Problem gambling can develop gradually, and many people do not recognise the signs until the behaviour has already caused significant harm. The following self-assessment questions are provided to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is a private tool for your own awareness.

If you answered "yes" to two or more of the questions above, it may be worth speaking to a professional counsellor or contacting one of the support resources listed in Section 7. You can also use our self-exclusion or time-out features immediately — no explanation is needed. Simply contact [email protected] and we will assist you promptly and discreetly.

7 Support & Resources

If you feel that gambling is becoming a problem for you or someone you care about, professional support is available. In addition to the tools mbx96 provides directly, the following types of resources can offer confidential guidance, counselling, and practical help:

Professional Counselling

Qualified mental health professionals and addiction counsellors in Bangladesh can provide one-on-one support for people experiencing gambling-related difficulties. Counselling can help you understand the underlying factors driving problematic gambling behaviour and develop practical strategies to manage or stop it. If you are based in Dhaka, Chittagong, Sylhet, or other major cities, ask your local health centre about referrals to addiction support services.

Talk to Someone You Trust

Opening up to a trusted family member, friend, or community leader can be an important first step. Many people find that simply acknowledging the problem to someone else reduces the sense of isolation and shame that often accompanies problem gambling. In Bangladesh, community and family support networks can be a powerful source of strength during difficult periods.

Contact mbx96 Directly

8 Protecting Minors

Protecting children and young people from exposure to gambling content is a responsibility mbx96 takes extremely seriously. Beyond our own age verification procedures, we encourage parents and guardians in Bangladesh to take additional steps to ensure that minors cannot access gambling websites through shared or family devices.

Practical Steps for Parents and Guardians

• Keep your mbx96 login credentials strictly private — never share your username or password with anyone, including family members.
• Log out of your mbx96 account after every session on shared computers, tablets, or mobile devices.
• Use parental control software on family devices to block access to gambling websites. Many internet service providers in Bangladesh and popular device operating systems offer built-in parental controls at no additional cost.
• Have open, age-appropriate conversations with children about the risks of gambling and why it is restricted to adults.
• If your mbx96 account is linked to a mobile wallet (bKash, Nagad, Rocket), ensure that your wallet PIN is not accessible to minors.

Reporting Suspected Underage Access

If you have reason to believe that a person under the age of 18 has accessed or is attempting to access mbx96 — whether through your account or independently — please report this to us immediately at [email protected]. Include as much detail as possible. We will investigate within one business day and take all necessary action to close any underage account.